Terms and Conditions
Effective Date: [30/08/2024]
Welcome to www.ridigital.in (referred to as “Website”), operated by Raj Infotech (“we”, “us”, or “our”). By accessing and using our Website, you agree to be bound by the following Terms and Conditions. If you do not agree to these terms, please refrain from using our Website.
1. Introduction
RI Digital, a brand of Raj Infotech, is a reseller of computer hardware, laptops, printers, CCTV devices, and related accessories. We sell our products both online via this Website and offline through our physical store. These Terms and Conditions govern your use of our Website and your transactions with us, whether conducted online or offline.
2. Eligibility
To use this Website, you must be at least 18 years old or have the consent of a parent or guardian. By using our Website, you represent that you have the legal capacity to enter into a binding contract.
3. Products and Services
We offer a range of IT products, including but not limited to computers, laptops, printers, CCTV systems, and other related computer hardware and accessories.
a. Product Availability
All products and services are subject to availability. We reserve the right to discontinue any product or service at any time without notice.
b. Product Descriptions
We strive to ensure that the descriptions and images of products on the Website are accurate. However, we do not warrant that the product descriptions, images, or other content on the Website are completely error-free. Minor differences in color, size, or functionality may occur due to the nature of online shopping.
4. Pricing and Payment
a. Pricing
All prices listed on our Website are in Indian Rupees (INR) and are exclusive of applicable taxes, shipping charges, and other fees. We reserve the right to change prices at any time without notice.
b. Payment Methods
We accept various forms of payment, including credit cards, debit cards, UPI, net banking, and other online payment gateways. Payments must be made in full before shipping or fulfillment of the order. By placing an order, you authorize us to charge your payment method for the full amount.
c. Pricing Errors
In the event of a pricing error, we reserve the right to cancel or refuse any order placed for products listed at the incorrect price, regardless of whether the order has been confirmed or your payment has been processed. If your payment has already been processed, we will issue a refund for the incorrect price.
5. Shipping and Delivery
a. Shipping Policy
We offer shipping within India. Shipping charges are calculated based on the delivery location and product size/weight. Estimated delivery times are provided at the time of checkout, but actual delivery times may vary due to external factors beyond our control, such as weather, carrier delays, or other unforeseen circumstances.
b. Delivery
All deliveries will be made to the address provided during the checkout process. We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer. In case of a failed delivery, we will attempt to contact the customer to arrange for redelivery, subject to additional charges.
c. Risk of Loss
All products purchased from our Website are shipped according to a shipment contract. This means that the risk of loss and title for such products pass to you upon delivery to the carrier.
6. Returns and Refunds
a. Return Policy
We accept returns of unused and unopened products within 7 days of the delivery date. To be eligible for a return, products must be in their original packaging and in the same condition that you received them. Certain products, such as software, consumables (e.g., ink cartridges), and special order items, are not eligible for return.
b. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within a reasonable time, and the credit will automatically be applied to your original method of payment.
c. Damaged or Defective Products
If you receive a damaged or defective product, you must notify us within 48 hours of delivery. We may require photographic evidence of the damage. Upon verification, we will either replace the damaged item or issue a refund.
7. Warranty and Support
a. Manufacturer Warranty
All products sold on our Website are covered by the manufacturer’s warranty, if applicable. Warranty periods and terms vary depending on the product. Please refer to the manufacturer’s warranty documentation for more information.
b. Technical Support
We provide basic support for products purchased from our store or Website. For advanced issues, we recommend contacting the manufacturer’s support team directly.
8. Website Usage
a. User Conduct
By using this Website, you agree to use it only for lawful purposes and in compliance with these Terms and Conditions. You may not use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.
b. Account Creation
To place an order, you may need to create an account on our Website. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
9. Intellectual Property
All content, logos, trademarks, and designs on our Website are the intellectual property of RI Digital and Raj Infotech or its content suppliers. You may not copy, distribute, or reproduce any content from this Website without express written permission from us.
10. Limitation of Liability
To the fullest extent permitted by law, RI Digital and Raj Infotech will not be liable for any damages of any kind arising from the use of this Website or from any products purchased from us, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
11. Indemnification
You agree to indemnify, defend, and hold harmless RI Digital, Raj Infotech, and our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Website or breach of these Terms and Conditions.
12. Governing Law and Jurisdiction
These Terms and Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts located in [Insert City], India, for the resolution of any disputes.
13. Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms and Conditions.
14. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
RI Digital
Raj Infotech
Email: rajinfotech.khairthal@gmail.com
Phone: +91 9928069922, +91 1460294050
Address: 3243, Adarsh Market, Near SG Tower, Khairthal (Rajasthan) 301404- INDIA
